Log in to your joya account — easy guide from mobile and computer
If you have any questions about accessing your joya account, this page covers every step in detail — from what to do if you forget your password to how to keep your account secure.
Steps to log in to joya
Follow the steps below to access your joya account from any device — phone or computer.
Go to the correct address
Open joya's official site in your browser. Check the URL in the address bar to be sure — never enter your details on a fake site.
Click the login button
Find the "Login" option at the top right of the page and click or tap it.
Fill in your details
Enter your registered username or mobile number and password. Type carefully, keeping upper and lower case in mind.
Verify the OTP
If required, an OTP will be sent to your registered number. Enter it in the designated field to complete the login.
Welcome to your dashboard
Once logged in, you will go straight to your dashboard. From there you can start a deposit, play games, or place bets.
Special tips for logging in from mobile
To access joya from a smartphone, open the site in your browser — Chrome or Firefox both work. The experience is the same on Android and iOS. Using the joya app makes login faster, as the app can securely save your details.
On a computer, the page will expand to full screen and navigation will look more convenient. Using the latest version of any browser gives the best experience.
What to do if you forget your password or username
No need to worry — follow the steps below to get back into your account.
-
Go to the "Forgot your password?" link on the login page
You will find this option below the login form. Click on it.
-
Enter your registered mobile number or email
Write the number or email you used when creating the account in the designated field.
-
Receive the OTP
A one-time password (OTP) will be sent to your number or email. Do not share it with anyone.
-
Create a new password
Once the OTP is verified, you will have the option to set a new password. Choose one that cannot be easily guessed.
-
Get support if the problem persists
If you still have trouble, get help in Bengali via joya's 24/7 live chat. You can also contact by email.
Even if you cannot remember your username, no need to worry — verifying your identity with your mobile number will allow you to recover it. You can find more details on this in the FAQ.
How to keep your account secure
Take care of your own account security — following these simple tips can help you avoid many risks.
Use a strong password
Create a password of at least 8 characters using upper case, lower case, numbers, and special characters. Do not use your date of birth or name as a password.
Never share your OTP with anyone
joya will never call you to ask for an OTP. If anyone asks for your OTP, it is a fraud attempt.
Beware of fake sites
Before logging in, carefully check the site URL in your browser's address bar. Even a slight spelling difference can be a trap.
Avoid public Wi-Fi
It is best not to log in from free Wi-Fi at a café or market. Use your own mobile data or a trusted network.
Change your password immediately if you suspect anything
If you think someone else has accessed your account, change your password right away and notify joya support.
Do not forget to log out
If you log in on someone else's device or a shared computer, always log out when you are done.
Review your account regularly
You can check your login history in joya account settings. If you see a login from an unfamiliar device or at an unusual time, take action immediately.
Read joya's privacy policy to learn how your personal information is kept secure. You will also find further advice on account management in the responsible gaming guidelines.
Common login issues and solutions
No need to be frustrated if you run into a login problem — find your issue in the list below.
Getting a "Wrong username or password" message
Check whether Caps Lock is on. Type your password again carefully. If you get it wrong three times, use the "Forgot your password?" option.
Not receiving the OTP
Wait a moment — SMS sometimes arrives with a slight delay. Check that your network connection is working. The same OTP cannot be used twice; request a new one.
Account is locked
Entering incorrect details too many times in a row can temporarily lock your account. Try again after a while or contact the support chat.
Page is not loading
Refresh your browser or clear the cache. Try a different browser or incognito mode. Switch between mobile data and Wi-Fi.
Getting "Account not found"
Make sure you are using the mobile number or email you registered with. If you registered with different numbers, find the correct one.
Getting logged out repeatedly
Check that cookies and JavaScript are enabled in your browser. Turning on the "Remember me" option will prevent you from having to log in repeatedly.
Keep in mind
joya will never ask for your password by email or SMS. If you receive such a message, it is fraudulent — notify the support team.
Start playing after logging in
If you have a joya account, you can start playing right away with a deposit of just ৳300. The first deposit comes with a 100% bonus of up to ৳8,000 — wagering is 25x the bonus amount. bKash, Nagad, Rocket, Upay, and bank transfer are all accepted for deposits. Withdrawals are generally processed within 1 hour.
Common questions about login
Answers to the most frequently asked questions are provided here.
Learn more about joya
Find what you are looking for after logging in.