joya Privacy Policy
This policy provides a full explanation of how your personal information is collected, used, and kept secure.
Introduction and Scope
This Privacy Policy ("Policy") has been prepared by the joya platform ("we", "our" or "joya") and applies to all registered and unregistered individuals who use the services provided through the https://joyaapp.cam website and its associated applications.
By using our platform, you are considered to have given your consent to the data collection and processing methods described in this Policy. Please read this Policy in full before using our services.
As a responsible digital gaming platform, joya treats user privacy as a top priority. To get a full understanding of our service terms, please also read our Terms and Conditions page.
This Policy has been prepared in accordance with applicable laws in Bangladesh and internationally recognised data protection standards. joya reserves the right to update this Policy at any time; users will be notified appropriately before any changes take effect.
What Information We Collect
joya collects various types of information that help us improve our service quality and personalise the user experience. The information collected falls into two main categories:
2.1 Information You Provide Directly
This includes information you submit to our platform yourself:
- Full name and date of birth (for age verification — our platform is strictly for individuals aged 21 and above)
- Mobile number and email address
- National ID card or passport number (during identity verification)
- Financial transaction details (bKash, Nagad, Rocket, Upay or bank account number)
- Username and password set at the time of registration
- Any information provided when contacting customer support
2.2 Automatically Collected Information
When you use our platform, the following information is collected automatically through technical processes:
- IP address and device type (mobile, tablet or desktop)
- Browser type, language settings and operating system information
- Date, time and duration of sessions on the platform
- Pages visited, links clicked and navigation paths
- Information collected through cookies and similar tracking technologies
- Aggregate data relating to game play history and betting patterns
Purpose of Information Use
joya uses collected information only for legitimate purposes. The table below summarises each type of information and the purpose for which it is used:
| Type of Information | Purpose of Use | Basis |
|---|---|---|
| Identity and contact information | Account creation, login verification, customer service | Contractual obligation |
| Financial transaction information | Processing deposits and withdrawals, fraud prevention | Contractual and legal obligation |
| National ID card / Passport | Age verification (21+), KYC completion | Legal obligation |
| Usage data and cookies | Platform performance improvement, personalised experience | Legitimate interest and consent |
| Game and betting history | Responsible gaming monitoring, technical support | Legitimate interest and contractual obligation |
| Technical data (IP, device) | Security assurance, prevention of unauthorised access | Legitimate interest |
joya never sells your personal information to third parties. However, information may be shared in the specific circumstances described below.
Circumstances for Sharing Information
joya may share user information with third parties in the following limited and specific circumstances:
4.1 Service Provider Partners
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), technical infrastructure management, and customer support services. These providers may only process the necessary information in accordance with our instructions and may not use it for their own purposes.
4.2 Game and Software Providers
Games from various studios — including Pragmatic Play, PG Soft, Evolution, JILI and Spribe — are operated on our platform. Technical data required for game operation may be shared with these studios, but this excludes personally identifiable information.
4.3 Legal Obligations
joya may be required to provide relevant information to the appropriate authorities to comply with court orders, government directives or applicable legal requirements. In such cases, we will endeavour to notify you in advance wherever possible.
4.4 Business Restructuring
In the event of a business merger, acquisition or asset transfer, user information may be transferred to the new owning party. In such circumstances, the new party will be bound to comply with the terms of this Privacy Policy.
Cookies and Tracking Technologies
joya uses cookies and similar technologies to keep the platform running properly and to improve the user experience. Cookies are small text files stored in your browser.
5.1 Types of Cookies
- Essential cookies: Required to maintain login status, carry out security checks and support the core functionality of the platform.
- Functional cookies: Remember your language preference, display settings and other personalised settings.
- Analytics cookies: Collect aggregate data to help us understand which parts of the platform are most used.
- Security cookies: Help detect fraud and unauthorised access.
5.2 Cookie Controls
You can disable non-essential cookies at any time by changing your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.
Data Security Measures
joya applies both technical and administrative security measures to keep your information safe.
Technical Security
- Data transfers are secured through SSL encryption
- Stored data is kept in encrypted form
- Regular security audits are carried out
- Monitoring systems are in place to detect unauthorised access
- Two-factor verification (OTP) is used
Administrative Security
- Only authorised personnel may access personal information
- Staff receive regular data protection training
- Data access logs are recorded and monitored
- Data protection agreements are in place with third parties
- A response plan is in place for swift action in the event of a data breach
However, no data transfer over the internet is entirely without risk. While joya makes every effort to ensure maximum security, users are also advised to keep their passwords secure and avoid logging in from unfamiliar devices.
Data Retention Period
joya retains your information only for as long as necessary. The retention period depends on the type and purpose of the data:
- Active account data: retained until the account is closed.
- Financial transaction records: for the period required by applicable law (generally five to seven years).
- Customer support communication records: up to two years after the resolution of a query.
- Security logs: up to one year, after which they are deleted automatically.
- Marketing-related data: deleted promptly upon withdrawal of consent.
Once the designated retention period ends, data is permanently deleted or anonymised using a secure method so that no individual can be identified from it afterwards.
User Rights
As a registered user of the joya platform, you have the following rights regarding your own information:
8.1 Right to Access Information
You may request at any time to know what information we hold about you. We will provide that information within a reasonable time of receiving your request.
8.2 Right to Correct Information
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. If you are unable to correct it yourself through your account settings, please contact our customer support.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, information required to meet legal obligations (such as financial transaction records) may not be possible to delete.
8.4 Right to Object to Processing
You may withdraw your consent to receive marketing communications at any time. You may also object to specific data processing under responsible gaming — details are available on our Responsible Gaming page.
8.5 Right to Data Portability
In certain cases you may request that your data be transferred to you or to another service provider in a readable format.
To exercise these rights or for any questions, contact us via our 24/7 live chat or by email. We provide support in both Bengali and English.
Protection of Minors
joya's services are strictly for individuals aged 21 and above. We do not knowingly collect information from minors. At the time of registration we verify date of birth and, where necessary, confirm age through a national ID card or passport.
If we learn that a minor has provided information, we will delete that information from our database immediately and close the associated account. If a parent or guardian believes their child has registered on our platform, they can contact our customer support.
Third-Party Connections & Payments
Our platform is connected to third-party services such as bKash, Nagad, Rocket, Upay, and bank transfer for payment processing. These services are independent organisations and have their own privacy policies.
When you provide information on these payment platforms during a transaction, joya has no control over that information. The respective platform's own policies apply to the protection of payment-related data. We recommend reading the privacy policies of those platforms before making a transaction.
The games operated on joya's platform run on technology provided by various game studios. Information shared with these studios is limited to the minimum technically necessary and is used solely for the purpose of running the games.
Policy Changes & Updates
joya reserves the right to change or update this privacy policy as needed. If significant changes are made to the policy, registered users will be notified in advance via mobile number or email.
Continued use of the platform after a revised policy is published will be considered acceptance of the new policy. For this reason, it is advisable to review this page once before each login.
You will find answers to common questions about privacy and security on our Frequently Asked Questions (FAQ) page.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our dedicated team is available 24 hours a day, seven days a week to assist in both Bengali and English.
Any complaint related to the privacy policy will be properly investigated and we will work to resolve it in the shortest possible time. The protection of your information on joya's platform is our highest priority.